Complaints and Contact for e-bikes
If you have a problem or a complaint about the e-bike you bought, you can easily make a complaint via the Customer Service section of our website.
Making a complaint
Fill in the complaint form: you can find the form on our website in the Customer Service section.
Describe the problem in detail: include the necessary information, such as a receipt and any photos of the fault.
Processing time: we will deal with complaints within the next working day at the latest and contact you for further action.
Contact customer service and sales
Questions about orders, deliveries ?
asiakaspalvelu@sahkopyoratehdas.com
🕒 Open weekdays 12:00 - 16:00
Want advice on choosing an electric bike?
📞 Sales: 010 200 8500
🕒 Open weekdays 10:00 - 18:00 and Saturdays 12:00 - 20:00
Contact form:
You can also send a message via our website - we will reply by the next working day at the latest.
Useful information
Please also see the Frequently Asked Questions (FAQ) section of our website, where you can find answers to questions such as:
Purchase and delivery of an e-bike
Electric bike maintenance and spare parts
Warranty and returns
Feel free to contact us - we'll help you find just the right electric bike and make things run smoothly! 🚲



