Data Protection Statement (EU)

At Electric Bike Factory, we consider the privacy of our customers to be of paramount importance.
Protecting your personal data is a matter of course for us, and we will always
treat it with confidence and in accordance with data protection legislation. You can shop
with confidence in our online store because we are committed to protecting your data using best
practices and secure methods.

1. The controller

Sähköpyörätehdas Finland
Business ID: 3382267-6
Address: Kirkkosalmentie 3, C
E-mail: Myynti@sahkopyoratehdas.com
Telephone: +358 41 4747 523

2. What information do we collect?

Sähköpyörätehdas Suomi Oy processes customers' personal data in accordance with the EU's General Data Protection Regulation (GDPR). We collect and use only the personal data that is necessary for processing orders, maintaining customer relations, providing services and fulfilling legal obligations.

• Contact information: your name, address, phone number and email address
• Information about your order: the products you have ordered, payment details and delivery information
• User account details: username and password (if you have created an account)
• User data on website use: data collected through cookies and analytics on website use

All the information we collect is processed securely, and we only use trusted service providers to protect your data.

3. Why do we collect data?

We collect and use information for the following purposes:

• Order processing and delivery: we ensure that your order arrives quickly and reliably.
• Customer service: information is needed to answer your questions and provide customer support.
• Secure payment: payment details are always sent over secure connections and we never store payment details.
• Marketing and information: we may send you news and offers if you have given your consent.

4. Storage of personal data

We will only keep your personal data for as long as is necessary to deliver your order, fulfil our legal obligations or manage your customer relationship. When it is no longer needed, it will be securely deleted.

5. Data security

We use industry best practices and technologies to protect your data. Your information is always processed in a secure environment, and all web traffic on our site is encrypted. In addition, we only work with trusted partners who meet strict security requirements.

6. Disclosure of information

We do not sell or share your personal data with third parties. We will only share your information when it is necessary to deliver your order:

• For delivery partners: for example, logistics companies need your address and contact details to deliver products to your door.
• For payment service providers: We use secure and trusted payment service providers to process your payment, and payment information is always transmitted in encrypted form.

7. Your rights

The customer has the right to:

• know what personal data has been collected about them
• request the rectification or erasure of their data
• restrict or object to the processing of personal data
• request the transfer of their personal data from one system to another
• lodge a complaint with a data protection authority if he or she believes that personal data have been unlawfully processed.

The data will be kept only for as long as necessary for the purposes set out in this notice or as required by law.

8. Contact us

If you have any questions about data protection or would like more information, you can always contact us by email or phone:

Sähköpyörätehdas Finland
Email: Myynti@sahkopyoratehdas.com
Phone: +358 41 4747 523