Electric Bike Factory Warranty - We are here for you

All e-bikes are covered by a manufacturer's warranty, which covers the main parts as follows:

• Frame: 10 years for manufacturing defects.
• Electric motor and its components: 2 years.
• Battery: 2 years.
• Other electrical components: 2 years.

The expert staff at the Electric Bike Factory will support you throughout the warranty process, so you don't have to.
no need to worry. We'll handle everything for you directly with the manufacturer.

How we handle your warranty issues for you:

1. If you have a problem - Contact us
If your electric bike develops a fault, contact the Electric Bike Factory's customer service immediately. You can
contact us by email, phone or by filling in the warranty form on our website.
We will ask you to tell us more about the problem and send us any photos or
videos of the fault and purchase details. This will allow us to assess the problem as quickly as possible.

2. Fault assessment and inspection
When you contact us, our experts will assess the situation and check whether the problem is covered by the warranty.
covered by the warranty. If necessary, we'll direct you to the nearest service centre or arrange a bike collection.
for a more detailed assessment. We'll take care of everything for you - all you have to do is let us know
report the problem and send the bike in for inspection.

3. Warranty handling - We handle the contact with the manufacturer
Once we have confirmed that the defect is covered by the warranty, the Electric Bike Factory staff will
will handle all contact with the manufacturer on your behalf. This includes providing the necessary documentation and information
and ordering any necessary spare parts. A warranty repair may involve the replacement of a part,
repairing the wheel or even supplying a new wheel if the fault cannot be repaired.

4. Quick and easy maintenance
We'll make sure the fault is repaired as quickly and professionally as possible. We take care of
all the service arrangements for you, so you don't have to worry about the details.
We'll keep you informed throughout the process and let you know as soon as the service or repair is complete.

5. After a warranty repair - We will arrange a refund
Once the fault has been repaired or the defective part replaced, we will notify you and arrange for the bike to be returned to you.
return or pick up the bike. We will make sure everything is in order before we return the bike.
back to you.

6. Costs covered by the guarantee
If the defect is covered by the warranty, the repair, replacement of parts and return are free of charge to you.
If the defect is not covered by the warranty, we will provide you with a service free of charge and we will
an estimate of the cost before starting the work.

Sähköpyörätehdas - Supporting you every step of the way

We are committed to ensuring that your e-bike works perfectly throughout the warranty period.

We handle all warranty issues with the manufacturer on your behalf, so you can focus on worry-free.
worry-free driving.

Electric Bike Factory's customer service is always ready to help you - contact us for more information.
we'll take care of everything for you.