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New batches and models arrive almost daily, but the next production runs might take weeks!
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041 328 7145
Horisontti 2, Helsinki
| Mon-Fri: | 12:00 - 18:00 |
| Saturday: | 12:00 - 18:00 |
Sundays by appointment.
Sähköpyörätehdas a wholly Finnish online store that serves as a platform for manufacturers selling high-quality electric bikes. Our team consists of electric bike enthusiasts with nearly 10 years of experience in the field. We test as many electric bikes as possible before entering into agreements with manufacturers, ensuring that only the highest quality products are approved for sale. With us, you can be sure that you’ll receive expert, reliable, and Finnish service.
Why pay more? Electric bikes from manufacturers are up to 75% cheaper than in traditional stores because you order directly from the manufacturer. Avoid the extra costs added by resellers and retailers and save significantly.
Our online store's selection is constantly expanding with new electric bikes, but manufacturers' stocks are often limited. If you find an electric bike that's just right for you, it's wise to act quickly! We are happy to help you find the perfect electric bike that meets your needs and wishes.
Join thousands of our satisfied customers and experience for yourself how easy and fun electric biking can be! If you have any questions or need more information, please don't hesitate to contact our customer service. We are happy to help!
The charging time for an electric bike battery varies depending on several factors, but generally, an electric bike battery charges in 3–6 hours. The charging time depends on several things, such as:
To optimize your electric bike battery's charging, it's recommended to charge it regularly and avoid letting it drain completely. Careful battery maintenance and using the correct charger will help extend the battery's lifespan and ensure your electric bike is always ready to use.
The average weight of electric bikes depends on many factors, such as the frame material, battery technology, and intended use (for example, mountain or city bikes). Generally, electric bikes weigh between 18 and 28 kilograms. Here's a closer look:
Lightweight Electric Bikes (e.g., city bikes): These bikes are generally lighter because their structure is simpler, and their weight is optimized for comfort and easy maneuverability. Electric bikes designed for city use typically weigh around 18–22 kilograms.
Heavier Electric Bikes (e.g., electric mountain bikes and electric fat bikes): Mountain bikes and fat-tire electric bikes are heavier because their construction requires more durability and performance for challenging terrains. These bikes can weigh 24–28 kilograms or more, especially if they have a powerful motor and a larger battery.
In summary, the average weight of electric bikes usually falls between 18 and 28 kilograms, depending on their intended use and technical features. It's especially important to consider the weight of an electric bike when you need to lift or move it without motor assistance.
If you are considering buying an electric bike, our online store offers a wide selection of models in different weight categories for various uses!
Electric bikes are an investment, so it's important to know what the warranty terms cover. The warranty for electric bikes offers our customers peace of mind and protection against potential manufacturing defects and other issues.
Hub motors and mid-drive motors offer different benefits and features, and the choice between them depends on the electric bike's intended use and your riding habits. A hub motor is a good choice for urban and flat terrain, while a mid-drive motor is ideal for hilly routes and a versatile riding experience.
If you want more information or have any questions, please contact our sales team – we are happy to help you find the electric bike and motor type that is right for you!
A mid-drive motor is a type of electric bike motor installed in the center of the bike's frame, typically at the pedal crank. Unlike a hub motor, which is located in the wheel hub, a mid-drive motor delivers power directly to the bike's cranks and chain, allowing it to utilize the electric bike's gears more efficiently.
A mid-drive motor is generally more powerful than a hub motor, especially on varied terrain, because it can use the e-bike's gears. A hub motor, on the other hand, is simpler and may be sufficient for flat terrain and light city riding. A mid-drive motor is well-suited for riders who need more power, ride long distances, or navigate hilly terrain.
While a mid-drive motor is powerful and versatile, it may require a bit more maintenance than a hub motor because it uses the e-bike's gears and chain. Regular cleaning and lubrication of the chain and gears are important for the smooth operation of a mid-drive motor.
A mid-drive motor is an ideal choice if you're looking for efficiency, good weight distribution, and versatile performance from your e-bike, especially on hilly terrain or longer rides. It offers a natural riding feel and better power, particularly in varied riding conditions.
If you want more information or have any questions, please contact our sales team – we are happy to help you find the electric bike and motor type that is right for you!
A hub motor is a type of e-bike motor located in the center of either the front or rear wheel. This means the motor is built directly into the e-bike's wheel, providing power to move the e-bike without extra chains or belts. Hub motors are widely used in e-bikes due to their simple design and reliability.
While a hub motor is a simple and affordable solution, a mid-drive motor is installed at the e-bike's pedals (bottom bracket) and offers better weight distribution and torque on hilly terrain. The choice between a hub motor and a mid-drive motor depends on how you plan to use your e-bike and the type of terrain you'll be riding on. A hub motor is an ideal solution for lighter city riding and flat routes, where its efficient and quiet operation truly shines.
A hub motor is a reliable and low-maintenance motor type that offers consistent power and a simple design. It is particularly popular in e-bikes designed for city and road riding. If you're looking for an easy and efficient solution for daily cycling, a hub motor can be an excellent choice.
If you have any questions, please contact our sales team – we'll be happy to help you find the perfect e-bike and motor type for your needs!
The operating time of an e-bike battery varies depending on several factors, but generally, a good quality e-bike battery provides a range of 40–120 kilometers on a single charge. Battery life depends on factors such as:
To optimize your e-bike battery's operating time, it's also important to maintain the battery properly. Always charge the battery within the recommended time frame and avoid letting it drain completely. This helps extend the battery's lifespan and ensures you can enjoy e-biking for as long as possible.
Order tracking is an important part of the shopping experience, and at our electric bike online store, we want to make sure our customers stay updated on their order's progress. Here are simple instructions to help you track your order easily.
When you place an order on our website, you will immediately receive an order confirmation by email. This confirmation includes all the necessary details about your order, such as your order number and the items you purchased.
Once the manufacturer has processed your order and the products have been shipped, you will receive a separate notification containing a tracking code. This tracking code will be sent to you via both text message and email. With this tracking code, you can follow your order in real-time.
Once your order arrives in Finland, the delivery company will contact you. They will arrange a delivery date and time with you, so you can choose the most convenient moment for your delivery.
You can also track your order directly through our website. Simply go to the order tracking service and enter your order number and other required details. This will give you access to up-to-date information on your order's location and estimated arrival time.
If you have any questions about tracking your order or need further information, please feel free to contact our customer service. We are happy to help you with all matters related to your order.
If you have encountered problems with your electric bike or its accessories, you can make a complaint by following these instructions. Making a complaint allows you to report any issues you've found and get the necessary help.
Before making a complaint, it's a good idea to check your electric bike's warranty and its terms. This will help you understand what issues are covered and what requirements your warranty sets.
To make a complaint, first contact our customer service. You can do this by email, phone, live chat, or through the contact form on our website. Please explain your problem to the customer service representative as accurately as possible, so we can help you in the best way.
Also prepare the following information before contacting us:
Once you have submitted a complaint, our customer service will process it as quickly as possible. Our goal is to resolve your issue quickly and efficiently. If needed, you will receive further instructions or guidance on how to proceed.
If you have any questions about making a complaint or need assistance, please do not hesitate to contact our customer service. We are happy to help you with all matters related to your complaint.
Electric bikes should have their first service after approximately 100–200 kilometers of riding, followed by a recommended annual seasonal service. The initial service is important because the electric bike's components adapt and may require adjustment after the first few kilometers. Annual seasonal service ensures that your electric bike remains safe, performs well, and lasts a long time. Regular maintenance helps prevent major problems and keeps your electric bike in good working order for an extended period.
If you wish to service your electric bike yourself, here are the most important points to consider:
The electric bike's battery is its most crucial component, and proper maintenance is essential.
The condition of the tires directly affects the electric bike's riding comfort and safety.
The electric bike's brakes are one of its most important safety features.
Regular maintenance of the chains and gears keeps the electric bike running smoothly.
It is advisable to regularly check the condition of the electric bike's various components.
If your e-bike has smart software or a display, remember to update the software regularly. This can improve performance and ensure all features are up-to-date.
If you have any questions about e-bike maintenance or anything else, please don't hesitate to contact our sales team – we're happy to help you!
Generally, you don't need a driving license to ride an e-bike, provided it meets certain requirements. An electric-assist bicycle must have a maximum power output of 250 W, and the assistance must cut off when the speed reaches 25 km/h. The assistance should only work when you are pedaling. This means no driving license is required, and you can enjoy e-biking without extra obligations.
However, if you choose a motor-assisted bicycle (L1e-A) with a maximum power output of 1000 W, you will need a moped or motorcycle license to ride it. In this case, the motor can operate without pedaling, but it must cut off when the speed reaches 25 km/h. This category also requires registration and traffic insurance.
Electric-assist bicycles are subject to bicycle technical requirements and do not require traffic insurance. However, traffic insurance is mandatory for motor-assisted bicycles that do not meet the conditions for electric-assist bicycles and weigh over 25 kg.
It's always a good idea to check local regulations and requirements, as they can vary by region. If you are unsure about your e-bike's classification or need more information about driving license requirements, please don't hesitate to contact our knowledgeable sales staff. They will be happy to assist you with any questions.
Customer satisfaction is important to us, which is why we offer a flexible return policy. If you are not satisfied with your purchased e-bike or its accessories, you can return the product by following these instructions.
You have the right to cancel your order within 14 days of receiving the product. This gives you the opportunity to evaluate the product at your leisure. The returned product must be unused and in its original packaging.
Returns are made to Finland. Please contact our customer service first to receive detailed instructions on the return process. Once the returned product arrives, we will inspect it to ensure everything is in order. After approval, we will send the product to the manufacturer.
The customer is responsible for return shipping costs, which vary depending on the return location and the chosen shipping service. We recommend using a shipping service that provides tracking to ensure the returned product reaches us safely.
Once the returned product has been received and approved, we will process your refund as quickly as possible. The refund will be issued to the payment method you used for the original order. Please note that it may take a few days for the refund to be processed.
If you have any questions about the return process or need assistance, please don't hesitate to contact our customer service. We are happy to help you with all return-related matters.
Sähköpyörätehdas Suomi Oy
Business ID: 3526125-1
Test Ride Location: Horisontti 2, 00590, Helsinki
Phone: 029 170 5956
Email: sahkopyoratehdas
Opening hours:
If you have any questions or need assistance, please don't hesitate to contact us. We're happy to help!
ORDER MATTERS AND RESPONSE TIMES
Due to high demand, factories and logistics may also experience occasional delays in order processing.
Currently, the estimated delivery time for EU orders is approximately 5–15 business days.
For order inquiries, please contact us by email onlyat
orsahkopyoratehdas
Once you have placed an order, you can log in with your credentials and communicate directly with the factory in your own language.
Sales and service are available by phone on weekdays:
10:00 AM - 12:00 PM
Order Inquiries (by email only)sahkopyoratehdas