General Terms and Conditions

General Terms and Conditions –sahkopyoratehdas

These General Terms and Conditions govern all purchases of electric bicycles, electric bicycle spare parts, and
accessories
(“Products”) purchased through the online store at
sahkopyoratehdas
—maintained by Sähköpyörätehdas Suomi Oy—as well as on related pages and channels. Sähköpyörätehdas Suomi Oy website
is a sales platform for products offered by various electric bike manufacturers and retailers, such as
for electric bikes and
for electric bike accessories, electric mopeds, and other products.

Through the website, you can purchase electric bikes and other products at
directly from electric bike manufacturers, electric scooter manufacturers, and electric bike retailers who have decided to sell their products at
through the website
.

When you purchase an electric bicycle, an electric bicycle spare part
, and/or accessories, or other products sold through the websitesahkopyoratehdas, the seller in this
transaction/agreement
is the relevant electric bike manufacturer or electric bike dealer—not Sähköpyörätehdas Suomi Oy!

Transactions with the seller—that is, the electric bike manufacturer or electric bike retailer—are conducted through the websiteSuomi Oy Sähköpyörätehdas
Suomi Oy, where the parties to the agreement are the customer and the electric bike manufacturer or retailer listed at
, as indicated in the seller information for each product.
Sähköpyörätehdas Suomi Oy isSuomi Oy the seller of any product listed in our online store at
!

1. Application and Conditions of the General Terms and Conditions
   a) These terms and conditions apply when the buyer is a consumer (“customer”) and the purchase is made on the websites
   sahkopyoratehdas.
   b) If the customer is not a consumer (e.g., a company or other legal entity), the provisions of the Sale of Goods Act apply to the transaction between the buyer and the electric bicycle manufacturer or retailer acting as the seller at
   .
   c) A transaction for a product purchased on thesahkopyoratehdas website is always concluded between the customer and the seller at
   . The seller’s details are provided on the product page and in the shopping cart.
   Sähköpyörätehdas Suomi Oy isSuomi Oy the seller of any product listed on these websites!
   d) If a customer purchases a service through the website (e.g., an electric bike maintenance service) where
   lists Sähköpyörätehdas Suomi Oy as the seller,Sähköpyörätehdas Suomi Oy Sähköpyörätehdas
   Sähköpyörätehdas acts as the service provider in this contractual relationshipSuomi Oy the service agreement is governed by these terms and conditions and
   the Consumer Protection Act.
   e) Even if the customer purchases only items from sellers in our online store, the customer also accepts these General Terms and Conditions
   as well as Sähköpyörätehdas Suomi Oy
   Privacy Policy at the time of purchase.
   f) To make a purchase in our online store, the customer must be at least 18 years of age and have legal capacity as defined at
   .
   An order may be canceled if it is discovered that the customer has provided incorrect information regarding their age and legal capacity at
   .
   g) Sähköpyörätehdas Suomi Oy isSuomi Oy liable for any incorrect information provided by sellers
   regarding products on the website. All product information on the website is sourced directly from sellers
   without modification, and the sellers are responsible for the content of the product information.
2. Conclusion of the Agreement and Ordering from the Electric Bike Online Store
   a) Placing an order requires acceptance of the Terms and Conditions and the Privacy Policy.
   b) Sähköpyörätehdas Suomi Oy the order placed, regardless of which party is the seller under the agreement
   .
   c) A binding contract is formed between the customer and the seller once the order confirmation has been sent to the email address provided by the buyer at
   , which the customer has supplied, and this process is automated: that is, the order confirmation is sent to the customer at
   once the customer has paid for the order. Sähköpyörätehdas Suomi Oy
   urges the customer to keep the order confirmation from
   in case the customer needs to contact the seller’s customer service.
   d) If the seller cannot guarantee the availability of a product after the order has been placed, the customer will be notified via
   and the seller will issue a refund for the order.
3. Prices and Fees at the Electric Bike Online Store
   a) All prices are listed in euros and include value-added tax.
   b) Prices do not include shipping and payment processing fees, which are listed separately at checkout on the website
   before payment.
   i. Note! Shipping costs for electric bikes are included in the price listed on the electric bike product pages at
   unless the product page specifically states that shipping costs will be billed separately.
4. Payment Methods at the Electric Bike Online Store
   a) Customers can choose from several secure payment methods, including Paytrail, Stripe, Klarna, etc.
   b) Payment methods are subject to change. The available payment methods are displayed at the website’s checkout page before payment.
   c) Sähköpyörätehdas Suomi Oy the right to verify the accuracy of payment and address information.
   d) Sähköpyörätehdas Suomi Oy reserves the right to transfer payments and invoices related to online store purchases
   to a third party on behalf of the sellers.
5. Delivery and Shipping
   a) The seller is always responsible for delivery. Sähköpyörätehdas Suomi Oy responsible for the delivery of products.
   b) Electric bikes and other products are shipped directly from electric bike factories located in the EU.
   c) Shipping costs are determined based on the shipping method and the order.
   Note! Shipping costs for electric bikes are included in the price listed on the product pages
   , unless the product page specifically states that shipping costs will be billed separately.
   d) Delivery time is usually 3–8 days from order processing and, for pre-orders, 4–5 weeks from receipt of payment
   .
   Sellers
   strive to deliver products within 30 days of order processing and
   receipt of payment in all cases. The customer will receive a tracking code and a separate estimated delivery time
   from the seller and/or the shipping company once the product is in transit. Once the product has arrived
   in Finland, the shipping company will contact the customer to arrange a delivery time. Electric bikes
   will be delivered to the shipping address provided by the customer.
   e) For unclaimed products or products that the customer refuses to accept, the seller will charge
   for return shipping costs. The customer must carefully review the seller’s return policy before making a purchase.
6. Right of Withdrawal and Returns at the Electric Bike Online Store
   a) When a customer purchases a product throughSuomi Oy Sähköpyörätehdas Suomi Oy , a 90-day right of withdrawal applies to the transaction at
   .
   b) The customer has the right to cancel the purchase within 90 days of receiving the product at
   . The bicycle in question must be unused and in its original packaging, as specified in the terms of the purchase.
   If the customer has ordered multiple products in the same transaction,
   the cancellation period is calculated from the date of receipt of the last product in that order.
   c) The notice of cancellation must be submitted directly to the seller, and matters related to cancellation notices
   are handled directly with the seller. If the seller offers the option to submit a notice of withdrawal
   via the seller’s website, the seller must notify the customer without delay of the receipt of a notice of withdrawal
   submitted in this manner.
   d) You may use the cancellation form available on the Sähköpyörätehdas Suomi Oy website, through which
   the cancellation notice is forwarded to the seller.
   e) Product returns related to cancellation notices are always handled in coordination with the seller.
   f) The customer is responsible for the return shipping costs. The amount of return shipping costs
   in the event of a cancellation is specified on each product’s sales page. Since products are shipped to the customer from the seller’s factory or warehouse located outside Finland (
   ), meaning the products cannot be returned by mail in the usual manner (
   ), the customer is urged to check the amount of return costs particularly carefully in the event of a cancellation (
   ).
   g) Returned products must be in their original condition. The customer may open the package and
   inspect the product indoors. The packaging must not be discarded, as the product must be returned
   in its original packaging.
   h) If the customer begins using the products, the customer will not receive a full refund of the purchase price.
   The customer is responsible for any depreciation in the product’s value, which will be assessed by the seller or by Sähköpyörätehdas Suomi Oy, acting as the seller’s representative at
   . For electric bicycles, the depreciation rate is 10
   € per kilometer driven. If the product has become unsellable due to use, the seller may
   refuse to refund the purchase price paid by the customer in full.
   i) The customer will always receive a separate cancellation form or instructions along with the order confirmation.
7. Limitations on the Right of Withdrawal
   a) The customer does not have the right of withdrawal referred to in Section 7 in the following situations:
   i. The price of the product depends on fluctuations in the financial markets over whichSuomi Oy the seller
   nor Sähköpyörätehdas Suomi Oy hasSuomi Oy control and which may occur
   during the cancellation period.
   ii. The product—which, for health or hygiene reasons, cannot be returned—has been opened.
   iii. A product that is liable to spoil or expire quickly, or which, due to its nature
   , has become inseparably mixed with other goods
   after delivery.
   iv. A product that is manufactured or modified according to the customer’s specifications
   or clearly tailored to meet personal needs.
8. Warranty
   a) Products come with an average warranty of 12 months (depending on the manufacturer). IS THIS THE CASE FOR ALL PRODUCTS AT
   , DEPENDING ON THE MANUFACTURER? The length of the product warranty is specified on the product page. The warranty terms
   are listed on the product seller’s website, which is linked from the product’s sales page.
   b) The warranty is valid from the date the customer receives the product.
   c) The warranty covers only original manufacturing defects. The warranty does not cover product defects or faults that are
   self-inflicted or resulting from modifications to the product’s function or appearance.
9. Complaints
   a) If a product has a defect as defined by the Consumer Protection Act, the customer must report the defect to the seller at
   .
   b) A defect report can also be submittedSuomi Oy Sähköpyörätehdas Suomi Oy using the online complaint form available on its e-commerce site at
   . Sähköpyörätehdas Suomi Oy the defect report to the seller.
   c) Complaints regarding defects will be handled in cooperation with the seller. The seller is responsible for correcting the defects.
   The seller has the right to reject an unfounded defect report.
10. Sähköpyörätehdas Suomi Oy and Liability
    a) Sähköpyörätehdas Suomi Oy isSuomi Oy the seller of any product offered for sale on the websitessahkopyoratehdas or
    .
    b) The customer must take into account Sähköpyörätehdas Suomi Oy role in any transaction made on the website
    , as well as the impact of this on the customer’s rights. The seller of each product — NOT
    Sähköpyörätehdas Suomi Oy is responsible for the right of withdrawal associated with each transaction, as well as
    product deliveries, product defects, defect repairs, any
    price reductions and contract cancellations, and other obligations and
    liabilities under the Consumer Protection Act.
11. Pre-orders and Cancellations
    If a product is marked as available for pre-order, the customer will be notified of the estimated delivery time on the product page or at checkout. For pre-orders, the customer’s payment reserves the product from the relevant production batch and commits the order to delivery.
    The customer has the right to cancel a pre-order before delivery. The cancellation will be processed by the seller, and the payment will be refunded without undue delay after the cancellation has been processed.
    If the order has already been handed over to the shipping company before the cancellation notice is received, the order cannot be canceled but will be treated as a delivered order. In this case, any cancellation and return will be processed according to the standard return procedure after the customer has received the product.
    The funds paid by the customer are allocated to the order until the order has been delivered or the cancellation has been processed. Refunds will be issued to the original payment method within a reasonable time and no later than the deadlines required by the Consumer Protection Act.
    The seller of each product is responsible for delivery times related to pre-orders, any delays, and obligations related to cancellations and returns. Sähköpyörätehdas Suomi Oy solely as the operator of the marketplace platform and is not a party to the transaction in question, unless otherwise specifically stated.

Sähköpyörätehdas Suomi Oy
Business ID: 3526125-1

Address: Horisontti 2, 00590 Helsinki

sahkopyoratehdas

Phone: 010 200 8500

These terms and conditions are effective as of June 1, 2025. Sähköpyörätehdas Suomi Oy the right to update and amend these terms and conditions as necessary at
.

Any changes will not affect orders that have already been placed; rather, they apply only to contracts and orders entered into after the changes take effect at
.

---

Summary

These general terms and conditions govern all purchases and sales made at the electric bike factory. If you have any questions or need more information, please feel free to contact our customer service. We’re happy to help!