Shop like a pro —
directly from the factory
directly from the factory
Due to illness, our store will open on Wednesday this week.
Your cart is empty.
We offer many easy payment methods.
Card Payment (Visa / Mastercard)
PayPal (cards and PayPal account)
Pay in-store — come and check out the bikes.
Installment Payment and Financing (Rahalaitos)
🔔 Electric bikes are available in limited quantities – popular models sell out in a day!
New batches and models arrive almost daily, but the next production runs might take weeks!
Secure yours now before they're gone!
Need to pay in installments?
Apply for financing easily — get an instant decision.
Apply for financing from Rahalaitos
041 328 7145
Horisontti 2, Helsinki
| Mon-Fri: | 12:00 - 18:00 |
| Saturday: | 12:00 - 18:00 |
Sundays by appointment.
If you have any problems or concerns regarding the electric bike you purchased, you can easily file a complaint on our website Customer Servicesection of our website.
Filing a Complaint
Fill out the complaint form: You can find the form on our website in the Customer Service section.
Describe the problem in detail: Include any necessary information, such as the purchase receipt and any photos of the defect.
Processing time: We will process complaints no later than the next business day and will contact you regarding next steps.
Contacting Customer Service and Sales
Questions about orders or deliveries?
sahkopyoratehdas
Looking for advice on choosing an electric bike?
📞 Sales: 029 170 5956
🕒 Open weekdays from 2:00 p.m. to 5:00 p.m .
Contact Form:
You can also send us a message through our website—we’ll respond by the next business day at the latest.
Link to the form
Useful Information
Be sure to check out the Frequently Asked Questions (FAQ) section, where you’ll find answers to questions on topics such as:
Purchase and Delivery of an Electric Bike
Electric Bike Maintenance and Replacement Parts
Warranty and Returns
Feel free to contact us—we'll help you find the perfect e-bike and make sure everything goes smoothly! 🚲
ORDER MATTERS AND RESPONSE TIMES
Due to high demand, factories and logistics may also experience occasional delays in order processing.
Currently, the estimated delivery time for EU orders is approximately 5–15 business days.
For order inquiries, please contact us by email onlyat
orsahkopyoratehdas
Once you have placed an order, you can log in with your credentials and communicate directly with the factory in your own language.
Sales and service are available by phone on weekdays:
10:00 AM - 12:00 PM
Order Inquiries (by email only)sahkopyoratehdas