Due to illness, our store will open on Wednesday this week.

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directly from the factory
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We offer many easy payment methods.

Card Payment Card Payment (Visa / Mastercard) PayPal PayPal (cards and PayPal account) In-Store Payment Pay in-store — come and check out the bikes. Financial Institution Installment Payment and Financing (Rahalaitos)

🔔 Electric bikes are available in limited quantities – popular models sell out in a day!

New batches and models arrive almost daily, but the next production runs might take weeks!

Secure yours now before they're gone!

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Need to pay in installments?
Apply for financing easily — get an instant decision.

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Store Number:

041 328 7145

Horisontti 2, Helsinki

Open:

Mon-Fri: 12:00 - 18:00
Saturday: 12:00 - 18:00

Sundays by appointment.

Ordering

Paying at the Electric Bike Factory – Safely and Easily

Sähköpyörätehdas Suomi Oy you flexible and secure payment methods designed specifically for online purchases of electric bikes. Choose the payment method that best suits your needs.


🔐 Secure payment via Paytrail

All payments are processed through the Finnish company Paytrail Oyj (Business ID: 2122839-7). Paytrail acts as a payment processor in cooperation with banks and payment institutions. Payments are made securely over an encrypted connection, and your payment card information is not stored in the online store’s system.


💳 Card payments – a familiar and secure way to pay

You can easily pay with the following cards:

  • Visa & Visa Debit
  • Mastercard & Debit Mastercard
  • American Express

We use the international authentication services Verified by Visa, Mastercard SecureCode, and AMEX SafeKey.


🏦 Online banking payments – all Finnish banks at your fingertips

You can pay for your purchases directly through your online banking service. Supported banks:

  • Nordea
  • Cooperative Bank
  • Danske Bank
  • S-Bank
  • POP Bank
  • Savings Bank
  • Ålandsbanken
  • Handelsbanken
  • OmaSP
  • Aktia

The payee listed is Paytrail Oyj, which securely forwards the payment to us.


📱 Mobile Payments – Pay Directly from Your Phone

Fast and convenient mobile payment methods:

  • MobilePay
  • Transfer
  • Apple Pay

You can approve the payment right in the app. It's fast, secure, and works on all devices.


🧾 Invoice & Installment Plan – Pay at Your Own Pace

Would you like to pay for your electric bike in installments? Select the invoice or installment option at checkout. You'll receive an immediate decision and can choose the monthly payment amount that works best for you.

In partnership with Paytrail, we offer the following services:

🔹 Walley (formerly Collector)

  • Invoicing and Installment Payments for Consumers and Businesses
  • Select “Walley” as your payment method at checkout

🔹 OP Invoice / Installment Payment

  • Flexible Payment Options for OP Customers

🔹 Flexibility

  • Invoice or installment plan for up to 12 months
  • A quick and easy payment method

🛠️ All payment methods optimized for purchasing an electric bike

Payment MethodAvailableUnusual
Bank TransferAll Finnish banks
Card PaymentsVisa, Mastercard, AMEX
Mobile PaymentsApple Pay, Siirto, MobilePay
Installment / InvoiceWalley, OP, Jousto

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ORDER MATTERS AND RESPONSE TIMES

For order-related inquiries, our current response time is approximately 24–48 hours (maximum 2 business days).

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Due to high demand, factories and logistics may also experience occasional delays in order processing.

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Currently, the estimated delivery time for EU orders is approximately 5–15 business days.

To ensure matters are handled as quickly and accurately as possible, we kindly ask that all order-related inquiries be sent primarily via email.

:e-mail:

For order inquiries, please contact us by email onlyat
orsahkopyoratehdas

:earth_africa:

Once you have placed an order, you can log in with your credentials and communicate directly with the factory in your own language.

You write the message in Finnish (first select Finnish as the language in message settings) → the system automatically translates it into English for the factory.

When the factory replies in English → the system automatically translates the message back into Finnish for you.

This makes communication with the factory as easy and fast as possible.

Thank you for your patience and understanding!

Best regards
Sähköpyörätehdas Suomi Oy Team

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Sales

Electric Bike Factory switchboard
029 170 5956

Sales and service are available by phone on weekdays:
10:00 AM - 12:00 PM

Order Inquiries (by email only)sahkopyoratehdas